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About Samsung
version 10 March 2023
This Privacy Notice ("Notice") applies to the processing of personal data in connection to the website samsung-climatesolutions.com ("Website") and our marketing communication newsletter (“Newsletter”) as controlled by Samsung Electronics Air Conditioner Europe B.V. ("SEACE"), a company incorporated in the Netherlands under registered number 67060269 and whose registered office is at Evert van de Beekstraat 310, 1118 CX Schiphol in the Netherlands. All references to "we", "us" and "our" are references to SEACE, which is the data controller of personal data processed under this Notice.
We may update this Notice periodically to reflect changes in our processing of personal data with respect to the Website or Newsletter or changes in applicable law. We will post a notice on our Website or Newsletter to notify you in advance of material changes to our Notice and indicate at the top of the Notice when it was most recently updated.
Where required and provided with adequate protection measures, we may process your data beyond the purposes mentioned above, for the purpose of complying with a legal obligation or the legitimate interests of our own or those of third parties. Legitimate interests may include:
- to ensure that our networks and information are secure
- the assertion of legal claims and defence of legal disputes;
- enabling external experts to advise us (including for example accountants and legal advisors); and
- the possible disclosure and transfer of information in the context of a corporate transaction or merger in which SEACE is involved.
In regards to our Website and Newsletter activities, we have engaged the following service providers to process personal data on our behalf:
- Adobe Systems Software Ireland Limited (ADIR), 4-6 Riverwalk, Citywest Business Campus, Saggart, Dublin 24, Ireland;
- Dept Design & Technology B.V., Delftseplein 27N, 3013 AA Rotterdam, the Netherlands;
- Verticurl Marketing UK Limited Sea Container House, Upper Ground, London, SE1 9RQ United Kingdom
- Salesforce Japan Co., Ltd. (f/k/a Kabushiki Kaisha Salesforce.com), 1-1-3, Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan, a Japan corporation
Furthermore, we may share personal data with other legal entities, when necessary relating to the processing purposes as described above:
- Affiliates: other legal entities that are part of the Samsung Group;
- Other parties when required by law or as necessary to protect our services: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
- Other parties in connection with corporate transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.
- Our business partners: Partners who we work together with. For example, when you consent to receiving our Newsletter, we may connect with you with our local business partners. These business partners control and manage your personal data. Please note that they are independent data controllers for your personal data. We refer to their privacy policy regarding the processing of your data. You may contact them for their relevant privacy notice. Currently, the following business partners may contact you in relation to the Newsletter if you are located in Germany or the Netherlands:
- Marken-Distributions GmbH Niedersachsenstraße 12 48465 Schüttorf Germany
- Ambrava NV, Beukenlei 50 2960 Brecht, Belgium.
The security of your personal data is important to us. We are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide, or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. These safeguards are intended to protect the confidentiality, integrity and availability of the information you provide to us. We periodically assess risks to your information and update our policies, procedures and technology accordingly.
Within the context of the processing of personal data as described in this Notice, we may transfer personal data from within the European Economic Area to the United Kingdom, Japan, South Korea, and vice versa. Both the European Economic Area and the United Kingdom, Japan, and South Korea, are recognized as offering appropriate safeguards under applicable data protection legislation.
[In the context of cookies used on our Website, data collected through such cookies may be transferred outside the European Economic Area and the United Kingdom to third countries of which it has not been formally established that such countries ensure an adequate level of protection of personal data. Such third-countries include the United States of America. In accordance with applicable data protection legislation, so-called formally approved model agreements are entered into between the exporting party and importing party involved in such data transfer to serve as appropriate safeguard to protect your personal data. Kindly refer to our Cookie Notice to learn which cookies involve a transfer of personal data outside the European Economic Area and the United Kingdom.]
In accordance with applicable law, it is your right to:
- request access to your personal data;
- request correction, update and deletion of your personal data;
- object, for legitimate reasons, to your personal data being processed;
- withdraw any consent given through the Website (without affecting the lawfulness of processing based on consent before its withdrawal);
- object to your personal data being processed (including for direct marketing purposes);
- lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable law. Contact details for all EU supervisory authorities can be found at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080. If you are in the UK, you can make a complaint to the UK data protection regulator: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, phone number: 0303 123 1113, website: https://ico.org.uk/make-a-complaint/.
We retain personal data no longer than is permitted under applicable data protection laws. The applicable data retention period may vary per data category. The criteria on which our retention policy is based are:
- the necessity to retain personal data in light of the purpose for which they have been collected;
- compliance with applicable data retention obligations under mandatory law (such as tax or company law);
- the relevance of personal data in light of pending or potential legal proceedings; and
- applicable (statutory) limitation periods under applicable civil law.
For retention periods applicable to data processed through the use of cookies and similar techniques, kindly refer to our Cookie Notice.
Please let us know in case you have specific enquiries regarding the applicable retention period to specific categories of personal data.
For any enquiries regarding the processing of personal data or to raise a complaint with us, please contact us via: https://www.samsung.com/request-desk .
Or via:
European Data Protection Officer Samsung Electronics (UK)
Limited Samsung House
2000 Hillswood Drive, Chertsey
Surrey KT16 0RS, UK